What is your return policy?

We understand that sometimes, items you purchase are simply not right for your environment. They do not match your décor, or you simply do not like them. You can return it within 30 days of delivery. We accept returns on most items in new, uninstalled conditions, in the original packaging. All open box items, floor samples, discontinued, custom, clearance, final sale, and items shipped from overseas are final sales and cannot be canceled or returned. Unfortunately, once a fixture is installed we are unable to accept a return.

Contact us directly via phone or email. Once you have submitted your return request, we will contact you within 3 to 5 business days. You will be provided a return label; return shipping will be deducted from your refund.

The return must be shipped within 10 business days of return approval, as the shipping label is valid only for this limited time. Once the item is received and your return is accepted, we will issue your refund back to the original form of payment.

What if my item arrives defective?

If your item arrives damaged or appears to have a defect, you must contact customer service immediately.

SHIPPING DAMAGE

Please inspect all your products upon receipt of shipment. If you have any shipping damage, you must report it within 24 hours of receipt. You will be asked to send photos of the damaged packaging and item to hello@lightfocused.com. Please let us know if you want a replacement order or a refund. Please note that this could take up to 5 business days to process.

DAMAGED IN TRANSIT

We ask that you thoroughly inspect all products immediately upon receipt. If you suspect your order is damaged, don't hesitate to contact our Customer Service team within 24 hours of receiving your product. When submitting your claim, please email photos of the damaged item and the packaging to hello@lightfocused.com.

DEFECTIVE OR WRONG PRODUCT

If you believe your product may have a factory defect, please don't hesitate to contact our Customer Support team. To assist us in resolving the issue, kindly provide any available images or videos and email them to us at hello@lightfocused.com.

Please note that issues must be reported within 30 days of receiving the product. Items damaged during installation will not be covered under the manufacturer's defect or warranty.

Cancellation Policy

What is your cancellation policy?

If you need to change or cancel your order, please contact our Customer Service team as soon as possible via phone, email, or chat. We'll do our best to accommodate your request.

However, if the item has already shipped, we will not be able to process your cancellation. Please note that unique and custom orders cannot be canceled.